RSS

Author Archives: pashley1916

Which Cake Tastes Better – and Your Woodworking

cakeSo what does chocolate cake have to do with woodworking?

Just about nothing – just about.

Pricing has often been a topic I’ve tackled on BlogNotes because it’s such a big issue for us – how much do we charge for our work? Obviously, we want the most we can get for our hard work, but when do you price so high that people start telling you to go pound salt?

One clue is this: if you have something people want – really want – price becomes less and less of a consideration. That might be the “must have” latest handbag for a lady, or hot car for a guy. You don’t NEED those things – but sometimes you really want them, even if you can’t really afford them. You have a perception of that product that changes the actual value of it – in your mind. Part of that calculation is the price of that product.

Enter chocolate cake.

Last night, I was watching Brain Games,  a show about psychology, basically. They play out different psychological experiments, and make it interesting to a general audience.

In last night’s episode, they said up a booth in a busy city center in summer. The set-up was they were an upstart bakery, and they wanted to know which chocolate cake tasted better – the cake that was $15, or the one for $55, and why it tasted better. A market research kinda thing. So, people came by, and sampled each one – which looked just like the picture shown here, one round, the other square. Samplers generally described the $15 cake as being dry, and the frosting not too sweet. The $55 cake, however, was nice and moist, the frosting just sweet enough, in general tasted wonderful. They even remarked, that yes, they would even buy the more expensive cake.

Both cakes were from the same cake mix, using the same ingredients, baked at the same time in the same oven in the same molds; they were identical except for shape.

No, the take-away here isn’t shape – but price. People thought the more expensive cake was better, and worth the price. Price subconsciously tells us the value of a product. I mean, if it costs more, it must be better, right? We’ve been conditioned all our lives to believe that. A first class airline ticket is about three times more costly than an economy ticket – but both get you to the same destination at the same time. Only you have a bigger seat, and some better service. A more expensive watch is better than a cheap one, an expensive car better than a cheap one, and so on.

So, just price your work higher than mine, and you’ll sell more, right?

Oh, if only it was that easy.

That pricing strategy falls apart when people can clearly see what the product is made of. A cutting board, for example – if you make the exact cutting board that I’ve made – people aren’t going to buy yours more than my less expensive board. Why? They did it with the cake!

Because there is no ambiguity. People didn’t know exactly what was in the cake – sure, they may have known about sugar, eggs, flour, chocolate – but beyond that, no. There was an ambiguity about the product that they couldn’t discern, which left them open to allowing for a higher price. If I build a side table with the same plans you used, and used the same wood, yet I priced higher, I believe I would do better in sales than you. Why? Because people think that I have better skills at assembly, finishing and fitting than you did. Having said that, if a potential buyer examined both our pieces side by side, and could find no visible differences, they would more likely be inclined to buy yours. Still though, the mystique of a higher price might make the sale for me.

So what’s the take-away here? If you price low – trying to beat a competitor on price – you’re slitting your own throat, if it’s a product that has ambiguity to it. Higher prices tell people – or at least gets them to ask themselves – that the product is worth more, better.

Advertisements
 
1 Comment

Posted by on February 3, 2015 in BlogNotes

 

Tags: ,

How to Make Love to your Customers

seductive lookMetaphorically speaking of course.

I’ve noticed that a great customer transaction is very much like the making of good love. Moreover, a bad – even mediocre transaction- is as satisfying as a similar love experience. Here’s some observations I’ve made, so you can keep that “lover” coming back for more.

• Buildup / Foreplay – Like a great love experience, a great transaction starts with foreplay. In our field, you have to build up the excitement to a fever pitch, so that when the actual event occurs – the delivery of your piece – it’s even more satisfying to the customer. Look at it from a customer’s perspective – and this is assuming you are a contractor woodworker (you build to order, may get jobs on CustomMade or Etsy). The customer contacts you – “Can you build a table like this for me?” This is where the tango starts. Of course you can build that table for her – but you’re not going to build it – you’re going to craft it for her. You’ll draw up a design and get her input on it. You’ll ask questions because you care about her needs and opinions.

You’re creating anticipation, just as a good lover does.

Customers LOVE this. They love telling you exactly what they want. I mean, where else can you do that? A restaurant, maybe, but I can’t think of another retail situation where things are made to order. The more sexier you make this, the better the pay off later. Be friendly, professional. Get back to people ASAP. Keep them in the loop about what you are doing – “Jen, I’ll redesign that top for you, and get it to you tomorrow; I have a great idea I think you’ll love!” Customers really feel flattered that you are paying so much attention to them.

Just what I’ve cited above is reason enough for people to pay more for your product. It’s not JUST about the piece – but the experience, which costs you little, if anything, that satisfies the client.

• The lovemaking – She’s committed to the project, and has sent you half down. Great! Now what? I always acknowledge the payment – “Michelle, just wanted to let you know that I did receive  your payment – thank you! I’ll be starting the table on Wednesday. I’ll send pics and updates often. Thanks again!”

And do just that – keep in touch. Can you imagine sending hundreds – if not thousands – of dollars to someone on the internet that you don’t know, for a product that doesn’t exist? Nerve racking! You owe it to them to show progress pics. You don’t need to go overboard, detailing every tenon, but just a pic or two so that customer has no anxiety about you running off with their money.

And, once again, you are still building up the tension of getting the product delivered. She’s watching it being created; she knows you care enough about her to send her updates, relieving any anxiety. Chances are, you’re her first, so to speak.

•The Climax – Now the project is done. I’ll ask the client if she would want a picture of the final outcome before sending. Some don’t. Some want that big surprise when they open the box. Some want to see it right away. Ask before sending a finished product pic. If they do want a pic, send them one with the piece in a nice setting, like in your living room, outdoors, whatever – but please, not a sheet draped over your table saw in fluorescent light! Ugh!

• The Afterglow – Ship it. I’d advise you to use a new box, and not one that you got your George Foreman grill in. I know you think it might be no big deal, but it is. It’s her first interaction with the piece. How’s it look if the box looks like an ape high on crack wrapped it? I mean, seriously. Show her you care enough to present it in a new box, with the tape fairly neatly applied. Have some pride, will ya? By the way, if you are shipping a larger piece, like a coffee table, and you don’t want the pain, cost and extra shipping cost of a crate, you can get heavy duty cardboard boxes, custom made to your size. Check out CustomMadeBoxes. By the time you buy wood for a crate, not to mention the time, you could have had a box made for you. I made a crate – ONCE.

Of course, you are going to package it extremely well. Another tip: Don’t buy bubble wrap at your local Staples, Office Max, etc. But it on eBay – MUCH cheaper, like 5x cheaper. Also, I buy this foam paneling cheap at Home Depot to pad the sides. I don’t use peanuts, they make a mess and are so expensive.

I recommend using FedEx, if possible. I’ve had nothing but great experiences with them, and their tracking is awesome. By the way, as soon as you ship, send the customer a note. “Jen, just wanted to let you know your clock is on it’s way! The FedEx tracking number is xxxxxxxx, and it should be there Friday”. Once again, building anticipation. Customers often remark to the effect “I can’t wait!”

They WANT to love what you make for them, they really do. There’s been a big build up, and now you have to deliver. They will even overlook minor things, as they wear rose colored glasses, much as people in love do, never seeing the little warts their lover has.

After all that love making, you should have a very satisfied customer, returning, hopefully for more!

 
Leave a comment

Posted by on August 7, 2014 in BlogNotes

 

Concord Mission Clock – Oak and Walnut version

Oak and Walnut mission clock$495

 

 

Simple sophistication with comforting tones is The Concord. A mighty presence, The Concord is not just about height, but a more evolved mission style. Embracing the traditional and dramatic quarter-sawn white oak, with it’s sparkling ray fleck, The Concord is perfectly matched with walnut.

The quarter-sawn white oak is fumed; this is the traditional method often used by Stickley and others early in the Arts and Crafts (or “Mission”) style. Fuming is the process of placing the piece in a confined space with industrial strength ammonia for about 2 hours, which causes a chemical reaction with the tannin in the wood, changing it’s color to an ashen gray. Once a top coat (a satin polyurethane, in this case) is applied, that beautiful, rich mission-brown color comes through. The color won’t fade or change at all, because it is a chemical reaction, and not a dye or stain. Even if it is sanded, the color is still there – up to 1/16th of an inch deep. Fuming also allows for a consistent color all over the piece – if all the pieces came from the same board(s). It can be a technically tricky finish to use, but the results are outstanding. Top coat is polyurethane, either satin or semi-gloss.

Inset is a complementary 4”x4” leaf ceramic tile, made by a local artist (style subject to availability; contact New Mission Workshop for more info). In the photo shown here, this is a copper clad ceramic tile the customer ordered from another vendor; it is still available from that vendor at this time of writing.

“Mr. Ashley’s clocks are literal works of art! The materials are of the highest grade and the workmanship is outstanding. Not only are the products of top quality, but the service provided by Mr. Ashley is unmatched. He truly cares about quality; both in material and service.” – Charles, Minneapolis, MN.

“There are not enough superlatives to describe how beautiful and wonderfully made this clock is and what a delight the artist is. And Patrick made this just for me! Such care and craftsmanship – it is truly a work of art. All materials are exceptional and the whole is a treasure for generations. I adore it and will be a repeat customer. Enjoyed the whole process. Thanks, Patrick!” – Karen in Georgia

Materials: Quarter-sawn white oak, with walnut embellishment; 4”x4” tile (varies)

Dimensions: Approximately 17“H x 9“W x 5“D

Finish: Amonnia fumed oak; Paduak; polyurethane, either satin or semi-gloss

 
Leave a comment

Posted by on August 1, 2014 in Craftsman Clocks

 

Tags: , ,

Sewing Cabinet

Sewing cabinet This wall hanging, open face cabinet is for the stylish seamstress. Maple and Walnut. Plenty of room for spools of thread, ribbons, and pull out boxes for notions. About 3′ tall by 2′ 10″ wide.

 

 

sewing cabinet

 
Leave a comment

Posted by on July 23, 2014 in SkunkWorks

 

Tags:

Challenge: What Did I Build from ONE 2×4?

ForkedUpArtI’m always a bit fascinated by what some people can do with what others would consider “junk” or “run of the mill” or ordinary. When someone can take something considered a throw-away, and make it much more than it was, so called “up-cycling” like this guy does on Etsy, using…forks. You can get forks for just about free at a garage sale, or new ones at the dollar stores. He has take materials, probably less than $4 worth, and with a little imagination and welding, turned it into something he can sell for almost $30. That is pretty cool.

Well, forks aren’t my thing, but wood is.

Now, the rage these days are furniture, or furnishings, from wood pallets – again, overlooked utilitarian wood. Usually trashed or used again and again. You can see examples of what can be done with wood pallets on my Pinterest page. There is also reclaimed lumber being used for flooring and furniture as well. My take is it’s just a passing fade. Don’t get me wrong, I’m all for recycling and using materials in different ways, but I just don’t see the staying power of pallet furniture.

So, as a little intellectual challenge to myself, I was wondering, what could I make out of ONE lumber yard 2″x4″x8′ – the common stud you’d find in any home’s wall?

So over I went to my local Home Depot, and found a 2×4, the straights, knot-less one I could, a premium fir stud, for about $3. It was actually quite pretty, with a cream color, and growth rings of a pale red.

Now, what to make with this? I had my eye on this plant stand by Limbert out of oak and ebony:

 

Limbert Ebon-Oak Fern Stand With Square Top So, I set about trying to re-create it in Sketchup. Problem was, there was just not enough material in a 2×4 to do it (incidentally, a 2×4 is not actually 2″ x 4″; it’s 1.5″ x 3.5″). I took into account waste from the kerf of the saw, and tried every which way to make it happen.

Wouldn’t work.

BUT, I was able to make it work when I did it at 3/4 size.

After flattening the board, taking off the rounded edges, and just making a plain piece of lumber, I lost about an 1/8″, and took those dimensions into account in my Sketchup drawing. The project would take precision cutting, and there was no room for error – not even a 1/16″.

I had a little bit of scrap left over, a few little blocks, and I guess if I did it over, I would have tried to work those in somehow, so I had virtually NO waste, save the sawdust…

But anyway, here’s how it came out….

I ended up painting it a brown color with a black top, because staining pine is a nightmare!

 

Bare 2x4 table

 

 

 

 

 

 

 

 
Leave a comment

Posted by on July 22, 2014 in BlogNotes, Sketchup, SkunkWorks

 

Tags: ,

Look to Make Mistakes in the Shop

safty-glassesI don’t need to tell you that mistakes happen in life, and the shop is no exception. We try to avoid them, but here’s some good reasons why you should look to make mistakes in the shop. I’m not advocating for making mistakes in the shop – rather, looking for where or how mistakes could be made, and taking steps to stop or avoid them.

The shop is a dangerous place. Machines that can tear through flesh like a chainsaw can through butter, or hurl heavy objects at a good speed – or little ones at ballistic speeds – constitutes a dangerous environment. A little mistake you make in the shop can have terrible consequences. For example, I had my riving knife off on my table saw; it was’nt working right ( I think it was bent, map-adjusted, something like that), and of course I thought if I’d just be careful, everything would be fine. Nope. I was cutting off a small piece of scrap – probably a piece about the size of a cigarette lighter – and went to flick it off the table. I mis-flicked it, and it caught the back of the blade, sending the piece right towards my face. I had no time to react. the piece barely grazed my cheek, but hit my ear protection headphones, knocking them clear off my head. Talk about dodging a bullet. Had that caught my cheekbone, it might have broke it. I always wear eye protection, but who knows what that may have done to my eye area, even with protection.

In other incident, an unparalleled saw fence was to blame, catching a small piece of 1/4″ plywood, and hurling it into my gut, like a karate master delivering a chop! Let a black and blue mark for days.

Therefore, you need to be constantly on the look out for a possible safety issue that could occur. I caught one yesterday, when I happened to notice that the belt on my stationary belt sander was ripping apart at the seam that connects the two ends. That stitch coming apart could make for some interesting action!

Better results, less waste. It’s not just about equipment or technique safety either – though obviously that is the most important reason to look for possible mistakes. Look for possible mistakes you could make that could really set you back on your project. Common mistakes:

  • Cutting too short
  • Drilling a pilot hole too deep – and through the show side.
  • Snapping off a screw deep into a piece.
  • Not pre-staining cherry to avoid blotchiness.
  • Forgetting to get sandpaper / stain / hardware when you were at the store just yesterday, and now you have to drop everything and make another trip, wasting time.
  • Glue squeeze-out that you forgot to clean up, has now hardened, and you’re having a hard time trying to scrape and sand away, because of access.
  • That “3” your wrote too sloppy for a length to cut off that piece was actually an “8”, and now you’ve cut 5″ too short.

…and a million other little things.

The upshot here is to look for these little things that could cost you time, money and quality, but more importantly compromise your safety, and being proactive in avoiding them, making your shop experience more productive and safe.

 
Leave a comment

Posted by on July 15, 2014 in BlogNotes

 

Why You Need to Buy Expensive Tools!

Festool Router

Festool 574342 OF 1400 EQ Router, $535

Tools. Without them, we’d be sunk as woodworkers – and so many other trades. I don’t know about you, but motor tools are the way to go, usually! If you’re a purist, or a Roy Underhill, and you think that’s the way woodworking should be done, that’s cool and all, but not this boy. More pow-ah!

But like anything, you can buy the right and wrong tools; and again, just about like anything, you get what you pay for, as a general rule. If you put Harbor Freight tools (the majority of which come from China) up against a Festool or Fein (German), I think we know which the better tool is. “Better” meaning better built, better results, longer lasting.

Then again, the better tools cost more – usually a lot more.

Some guys aren’t willing – or able – to pay top dollar for top tools. I get it. I’ve been so poor in my younger days, the rainbows in my neighborhood were in black and white. I’m not slamming the less affluent.

What this post is about is re-thinking about the best – and worst – tools.

I do woodworking professionally, and doing pretty well, I might add, for a one-man shop. Tools are my make-or-break factor; if they fail, I could be dead in the water, trying to explain to customer why they aren’t going to get something when I promised them they would. But, there is more to it then that.

I’m starting to buy better and better tools – that is reasonable for my shop and price point, that is. I don’t need a 36″, 220 volt, closed end belt sander. Would I like one? Hell yes. But I don’t have the room, money, or need to justify it – and that’s where I’m going with all this, justifying better, more expensive tools. I actually have a criteria list I go through to justify a new tool purchase:

  1. Better Results: Will this new tool give me better results than I’m experiencing now? For instance, I just bought a Festool ETS 125 Finish Sander, and sandpaper for about $300 locally. Yes, I bought a lot of sandpaper; the sander itself was $195. I bought it for two reasons. My previous sander, a DeWalt D26451K (about $69), did a good job, but did leave a lot of swirl marks, and the dust collection wasn’t very good. If you happen to drop it on it’s side – even just a few inches, the next time you turned it on, a dust bomb would shoot out the side. The sanding pads I used (admittedly, from Home Depot) didn’t hold up all that long, and the grip on the sander was not all that ergonomically friendly – especially after a half hour or more. It was also quite noisy, and had this irritating issue of having to wait 5 seconds after turning it off and putting it down, so that the disc would stop spinning (and jumping all over where you would set it down). So, impressed with the Festool line I perused at my local Woodcraft, I bought their product. I won’t go into a full review here, but the dust collection is great – even with just the onboard bag, it’s much quieter, and winds down very quickly, so I can put it down and not worry. The swirl pattern is very minute, and results in a virtually nonexistent swirl pattern, and their proprietary sanding discs (albeit expensive) don’t clog up, and last a long time. Bottom line: I can protect my health better, and I get better sanding results.
  2. Time Savings: If I buy this tool, will it save me time? This won’t apply to all tools – a wrench, be it $25 or $2.50 still takes time to turn – but in many cases, great tools can save you time, and of course, time is money – in more ways than one. It maybe the tool is more accurate, or saves the use of two tools – such as a mortising machine.
  3. Money Savings: Is this tool going to save me money in the long run? Good tools can save you money. They can save you time, because they can do the job quicker – or maybe more importantly, accurately. Tools that mess up your work only cost you time when you to go back and fix what it damaged. Maybe that cheap box of screws broke off well into the workpiece, and you can’t get it out; perhaps those cheaper box of sanding discs last for only 5 minutes each, or those cheap saw blades mess up your cabinet grade plywood – this kind of thing. Is something a value when it costs you time and/or money, not to mention the end result of your project?
  4. Safer. Will I be safer if I buy this tool? We often blow off safety, admit it. I’m trying to up my game a little bit more in this area, especially in terms of dust collection. Dust is a pain, not just because it makes a mess of the shop, but because you breath in this crap, for decades on end. Not good. A tool, such as the Festool sander I just purchased, greatly helps in that area. Any tool that is safer is usually a good selling point on that criteria alone. You can always get another tool, but you can’t get a new eye, lungs or finger.
  5. More satisfying experience. I don’t like fighting my tools. I don’t like having to jury rig something, or baby it this way or that to get it to work right. My tools are their for my use, and I’m not there for them. When you use a great tool, the woodworking experience is more rewarding, I feel – the tool might be more ergonomically friendly, easier to use, give better results, quieter – or all of the above.

So I hope this helps you in selecting your next tool; you should never be afraid to buy the very best – you’ll never be dissapointed.

 

 
1 Comment

Posted by on July 5, 2014 in BlogNotes

 

Tags: , , ,

 
%d bloggers like this: