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FAQ

Commissioned items welcome!

The New Mission Workshop welcomes your ideas for commissioned pieces; we are always eager to take on new challenges. Please contact us to share your ideas for a project.

Guaranteed.

The New Mission Workshop wants you to be completely satisfied with your purchase.

With our 100% Satisfaction Guarantee, it is our goal to make your purchase at The New Mission Workshop completely risk free. Your purchase is covered by our full 100% Guarantee.

Please understand that all New Mission Workshop products are made from natural products, and therefore, no two are ever the same. The product you receive will not match exactly what you see in the sample photo, unless otherwise noted as being a photo of the actual photo of the product you will receive. If you have questions about the guarantee, ask us.

The movement of each clock is guaranteed for three years of normal use. If the movement has been damaged by you, the warranty is voided.

Returns.

If the product does not satisfy you for any reason, simply return it just as it was sent to you. Once we receive it, we will credit your account for the purchase price, minus the shipping cost incurred by us. You must contact us first before returning the product to receive an RMA number. You are responsible for the shipping cost back to us. Unfortunately, custom orders are not returnable.

Returned orders must be properly wrapped and packaged. They must be shipped via FedEx, UPS or United States Postal Service with delivery confirmation. No credit can be issued if damage occurs as a result of improper packaging.

Please inspect all packages immediately upon delivery. Damaged merchandise must be reported to The New Mission Workshop within 24 hours upon receipt of the item. Please retain all boxes and packing materials for a damage inspection by the delivery carrier.

Credit for damaged merchandise may be forfeited if report is not made within the time specified. No return will be accepted without prior authorization.

Shipping.

Items at The New Mission Workshop are generally made to order, and not kept as inventory. Therefore, please allow at least two weeks delivery time for your product (Mission Lectern allow at least 3 weeks). Occasionally, we have a product ready to ship. This will be indicated on the web page. Express shipping is available; please contact us about pricing and times.

The New Mission Workshop will ship your clock for free, via USPS Priority Mail, in the United States. A delivery signature will be required; the package will not be delivered with someone present to sign.

We will also ship clocks overseas for an additional $25. The Mission Lectern may also be shipped overseas; contact The New Mission Workshop about pricing.

Payment.

All of our products are payable via PayPal, the largest online payment service. You need not have a PayPal account to pay; you may use any major credit card, or even your bank card. However, if you do not wish to pay over the Internet, we will happily accept your personal check or money order. Your product will not be shipped until the check or money order clears the bank. Please contact us about how to do this.

Privacy Policy.

The New Mission Workshop will never share any information about you or your purchase with any other company, period.

Product Information

Please understand that each piece are created using products taken from nature; as such, there will be slight variations in the appearance of the wood in the product you purchase. However, I will never use wood that has knots, splits or other imperfections in it that detract from the appearance and integrity of the piece.

Contact me!

Something else you have questions or concerns about, and don’t see it answered here? Please contact me, and I’ll get back to you promptly!

My email address is pashley@yahoo.com

 

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